The changes mean that you can now submit GP and Nurse Practitioner appointment requests online, at your convenience, without the need for long telephone queues.
These online requests will then be 'triaged' (during surgery opening times). Triaging means the online requests are assessed by a clinician who will then decide on the right course of action for your request.
We want to reassure patients who do not have access to technology or who are not confident using it that it is still possible to call the practice or visit in person. Your request will then be added to an online form on your behalf and will be triaged in the same way as an online request.