Useful Information

We are no longer able to provide a private travel service but can administer the free NHS vaccines.  Patients will need to access appropriate advice from a travel centre first.

Our community nurse team provide nursing care, advice and equipment to patients unable to attend the surgery. They can be contacted through the Care Coordination Centre 0300 247 0200

The Practice provides shared care during pregnancy with our Community Midwife Team. 

Health visitors offer advice on a wide range of children’s health problems and issues including immunisation.  They can be contacted on

01225 831829

Combe Down Surgery accommodates a number of independent private services such as Acupuncture, Chiropody and Physiotherapy. 

When ordering repeat medication we need the request in writing, we cannot accept a request over the phone. Patients are encouraged to sign up to request their medication online or via the NHS App.

Please allow 48hrs to process the prescription request.

You can raise a complaint in any of the

following ways.

In writing:

Address complaints to the Practice Manager at Combe Down Surgery.

By email

Secretaries.combedown1@nhs.net

In person or by phone:

You can request a call back from the Practice Management team. Please note that same day call backs are not

to be promised

Please note, complaints are

acknowledged within 3 working days

and responded to in 20 working days.

Please complete a triage form if the

issue is clinical or urgent.

If you need help making a complaint, we

are happy to support you or direct you to

NHS advocacy services.

The Surgery is open

Monday to Friday 8:00am to 6:00pm

and extended access is provided Saturday 8:00am to 12pm.

All surgery attendance is by appointment only.

For GP and Nurse Practitioner appointments a triage form will need to be completed online.

Same day appointments are available for any urgent problems and will be allocated by the triaging GP as required.

Telephone consultations are available and avoid the need for an appointment or a home visit. 

If you are too ill to attend the surgery, please complete a triage form as early as possible, preferably before 10.00am so that we can arrange a home visit. You may be visited by one of our paramedics.

All nurse appointments can be arranged over the telephone.

In life-threatening emergencies such as severe chest pains, collapse, unconsciousness and severe bleeding call 999 immediately.

When the Surgery is closed after 6pm and on weekends we are covered by the

Out of Hours Service.

Telephone - 111

All Surgery staff deal with medical records in total confidentiality.  You have the right to see your records if you wish. Access is available through online services and the NHS app.

Our Nurse Practitioners are able to diagnose, manage and prescribe for common health conditions, and works closely with the doctors.

Our nurses offer a wide range of care for diabetes, asthma, heart disease, blood pressure, healthy living, HRT and contraception; as well as annual checks for heart disease, immunisations, cervical smears, general health promotion and dressings.

Our HCAs perform blood tests, blood pressure checks, ECGs, injections, health checks and some provide wound management.

We have a physiotherapist based at the surgery once a week who can help with flair ups of known conditions, please call to book.

For those who wish to stop smoking we can refer you for one to one support and medication where appropriate or you can go to:

www.banes.everyonehealth.co.uk/services/stop-smoking-service/

The surgery offers a number of referral options for patients who need to lose weight.

Please see the following page for more information: Referrals

Provides local confidential, expert advice and treatment for a range of common illnesses. We can refer you to a pharmacy who is able to prescribe medications for common conditions such urine infections and conjunctivitis.

We also have an in-house pharmacy team who can deal with medication reviews and queries.